Personal Training Service Expectations
You: As defined in the Client PARQ (“You”)
Coach: Tracy Lamond (the “Coach”)
The Agreement is Between: You and Revitalise Group Ltd.
1. Definitions
1.1 Programme: A personal training course aimed at achieving the Client's health and fitness goals; consisting of coaching calls, structured exercise plan, and/or nutritional guidance with commitments available for 1, 3, 6, or 12 months.
1.2 Session: A scheduled coaching call between the Coach and the Client to provide personal training accountability, feedback, assessments and programme updates.
2. Structure of the Program
2.1 The Programme will span the duration agreed upon by both parties (1, 3, 6, or 12 months).
2.2 The Coach will provide 1 session per week, each lasting up to 30 minutes.
2.3 The Client is expected to adhere to the exercise and nutrition plan provided by the Coach.
3. Coach's Commitment
3.1 The Coach commits to providing professional and supportive coaching sessions aimed at helping the Client achieve their goals.
3.2 The Coach will develop a personalised exercise plan and nutritional guidance (where required) for the Client.
3.3 The Coach will maintain confidentiality as outlined in Section 8.
4. Client's Commitment
4.1 The Client agrees to follow the provided exercise and/or nutrition plans.
4.2 The Client agrees to attend sessions at the specified times.
4.3 The Client agrees to be open, honest, and maintain a positive outlook towards the coaching process.
4.4 The Client agrees to take responsibility for their life, choices, and actions.
5. Coaching Disclaimer
5.1 The Coach is not a medical professional and does not provide medical advice, counselling, therapy, or other healthcare services. The Client should seek independent medical advice before starting the Programme, especially if they have health concerns. This is also addressed in the PAR-Q.
5.2 By joining, the Client accepts full responsibility for determining their fitness to participate and understands they are responsible for their own results. While positive outcomes are expected when the Programme is followed as prescribed, the Coach cannot guarantee specific results.
5.3 If additional advice is needed, the Client may be referred to other qualified professionals.
6. Session Agenda
6.1 The Session agenda belongs to You. If the Session is not heading in the direction you would like, if the Coach ever says anything you don’t feel comfortable with or if You have a concern with the way the Sessions are proceeding You will let the Coach know immediately.
7. Ethics and Confidentiality
7.1 All information shared or notes made during or between sessions will be kept confidential.
7.2 The Coach will not disclose any information unless authorised by law or required by law.
7.3 The Coach may share anonymous, generalised information about the Client's training or consultation for professional or marketing purposes, ensuring the Client's identity remains confidential.
7.4 For details on how we handle your personal data, please see our Privacy Policy below.
8. Administration
8.1 Sessions may be refused if payment has not been made as required by this Agreement.
8.2 Rescheduling a session requires at least 24 hours' notice via phone, email, or another agreed method.
8.3 If the Client is late, the session will still end at the scheduled time.
8.4 Sessions cannot be transferred to another programme or taken at another time unless under extreme circumstances, in which case a doctor’s note must be provided.
8.5 If the Coach cannot attend a session due to unforeseen circumstances, they will notify the Client promptly and reschedule that session, as per the Client’s preference.
9. Fee Structure and Termination
9.1 The Programme fee is based on the length of commitment chosen by the Client and the specific Programme selected. Payments are made monthly, with discounted rates for longer-term commitments, as agreed with the Client in advance.
9.2 By signing up, the Client agrees to complete the full payment for the selected term (1, 3, 6, or 12 months) to retain the discounted rate associated with that commitment.
9.3 If the Client wishes to end the Programme early, they must give 28 days' notice. Discounts based on commitment periods (3, 6, or 12 months) will be removed if the full term is not completed, and the Client will pay the difference for sessions completed at the applicable shorter-term rate.
9.4 The Client has the right to cancel their booking within 14 days from the date the booking is accepted, without providing a reason. If the Client cancels within this period, they will receive a full refund for the sessions not taken. After 14 days, the cancellation terms in these terms and conditions will apply.
9.4 The conditions in Sections 9.2 and 9.3 may be waived only under extreme circumstances of physical or mental ill health, in which case a doctor’s note must be provided.
10. General
10.1 In the event of any mental, physical, or emotional distress related directly or indirectly to coaching sessions, the Client agrees not to hold the Coach liable for any loss or costs incurred.
10.2 The Client agrees to indemnify the Coach against any such claims, except as expressly set out in this Agreement.
10.3 This Agreement reflects the entire understanding between the Client and the Coach.
11. Agreement
By signing the Consultation Form, both parties agree to the terms and conditions of this Personal Training Service Agreement.
Additional Notes - For the coaching to be as successful as possible:
The Client's intent to change and desire to achieve their goals should be serious.
The Client will make every effort to ensure they are in peak mental, physical, and emotional state for each session.
The Client is ready to work, give feedback, and try new ways of learning.
The Client will keep their commitments and inform the Coach immediately if things are not working.
The Client is willing to explore, challenge, and change self-defeating thoughts, feelings, and actions.
The Client recognises the value of themselves and the investment in their personal development.
The Client understands the need to plan the end of the coaching relationship in advance for proper closure.
Privacy Policy of Revitalise Group Ltd.
Our Privacy Policy was last updated on October 2024.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
About Us
Revitalise Group Ltd. collects and processes your personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulation (GDPR). This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Revitalise Coach is owned and run by Revitalise Group Ltd., whose registered office is at 5 Stanier Rise, Berkhamsted HP4 1SD. We are a company registered in England and Wales under company number 11639579.
Information That We Collect From You
The information that is provided or collected might include your name, email address, postal address, telephone number and other contact details.
We may receive or collect such information through web forms and if you email or call us. We may also collect information about your computer or other device, including your browser type and IP address.
How We Use Your Personal Data
Revitalise Group Ltd. takes your privacy very seriously, we will never disclose, share or sell your data without your consent; unless required to do so by law.
We collect your personal data to provide our services to you.
We only retain your data for as long as is necessary and for the purposes specified in this policy.
Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
Your Rights
You have the right to access personal information that Revitalise Group Ltd. processes about you.
You can request information about -
What personal data we hold about you;
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data forIf we did not collect the data directly from you, information about the source
You may also request that we update any incomplete or inaccurate data about you. We will strive to correct this as quickly as possible unless there are valid reasons for not doing so.
You also have the right to request that we delete your personal data in accordance with GDPR. You may request we action your rights by contacting us at Revitalise Group Ltd, 5 Stanier Rise, Berkhamsted HP4 1SD. Or by emailing us at [email protected]
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement.
Revitalise Group Ltd. uses third-parties to provide the below services. All processors acting on our behalf only process your data in accordance with GDPR and comply fully with this privacy policy.
We may disclose information to the following third parties:
We use Go High Level for email services, to host our website, to host our membership and to schedule appointments.
For more information about GoHighLevel, please read their privacy policy at https://www.gohighlevel.com/privacy-policy
We use Trainerize to provide Personal Training Software.
For more information about Trainerize, please read their privacy policy at https://www.trainerize.com/privacy.aspx
We use Trainerize to provide Payment and Invoice Services.
For more information about Stripe, please read their privacy policy at https://stripe.com/en-es/privacy
Safeguarding Measures
All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms.
Our team is trained on the importance of Privacy and Data Protection and will adhere to our relevant policies.
Where your personal data is processed by 3rd parties it may leave the EU and be processed or stored within the USA. The EU has an adequacy decision in place with the USA regarding data protection and we will ensure any 3rd party companies we use align with the GDPR.
How Long We Keep Your Data
Revitalise Group Ltd. only retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. For further details on our data retention periods please contact us.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Cookie Notice
A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. When you visit a site that uses cookies, a cookie is downloaded onto your computer or mobile device so that the next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise the user experience and ensure the sites services function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org
Facebook Pixel Notice
With your permission, our website utilises the Facebook Pixel service of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. Using this data also allows us to improve our advertising for a better experience to the users and also retarget you with further advertising on facebook and the use of Custom Audiences. Which you can find more information about and revoke your permission from here: https://www.facebook.com/ads/website_custom_audiences/
However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes in accordance with Facebook’s Data use Policy found under: https://www.facebook.com/about/privacy/
Facebook Pixel Tracking allows Facebook and it’s partners to show you advertisements on and outside Facebook. In addition a cookie will be saved onto your computer for these purposes.
Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Contact
If you have any questions regarding this policy, or your dealings with our website, please contact us here: [email protected]